Southwest to add seventh call centre

Washington DC
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Low-cost carrier Southwest Airlines will consolidate operations from three AirTran reservations call centres into a single centre in Atlanta, which will open in May 2013.

The new Atlanta centre will be the seventh call centre of Southwest, which closed on the AirTran acquisition in May 2011. Southwest's other calls centres are in Albuquerque, Chicago, Houston, Oklahoma City, Phoenix, and San Antonio.

Southwest says the new Atlanta centre will initially handle AirTran calls before transitioning to Southwest's.

"The decision to consolidate these three centres is one more step toward the integration of Southwest and AirTran. Our new Atlanta call centre honours AirTran's history while casting a future vision for call centre operations at Southwest," says Southwest vice-president of customer support and services Jack Smith.