Airbus recognised its top 10 suppliers at a special awards ceremony held at the show yesterday. The awards recognised the suppliers "commitment and continued product quality improvement".
The top performers are Airbus Avionics, Diehl Avionik Systeme, AOA-LGG, Vibro-Meter, Goodrich Fuel and Utility Systems, Technofan, Ultra Electronics, Goodrich Aircraft Interior Products, Parker and Honeywell Aerospace Electronics Systems.
A special award for best support improvement in 2003 was given to Hamilton Sundstrand. Airbus has been rating its suppliers in terms of products, services and costs for nearly 15 years.
"I would like to congratulate our best suppliers who strive to achieve the highest level of customer satisfaction," said Patrick Gavin, Airbus executive vice-president, Customer Services.
"We are delighted to see that the support delivered by our suppliers gains in quality, in a continuous momentum. The quality of the support our suppliers provide to our client operators is a key ingredient of customer satisfaction and something we are closely monitoring."
The best suppliers' results were defined by benchmarking for product reliability, technical help, service, repairs performance, spares delivery and customer communications. Maintenance costs and spares pricing were also measured.
This year, 38 suppliers were rated and more than 75 airlines contributed to the assessment, with more than 4,700 survey questionnaires returned.
Said Gavin: "The level of participation we have had from our customers demonstrates their constant involvement in supporting the rating system."
Source: Flight Daily News
