Satcom Direct (Booth 4545) has unveiled its new premier service plan called Satcom On Site (SOS), which offers 24/7 and on-site support, with two tiers of service.
The Standard level of SOS service includes 24/7 technical support, latest up-to-date satcom system configurations, access to Plane Simple, ATS position reporting using Satcom Direct's Global One Number service, and full activation and system set-up.
The Premier level of SOS service includes all the benefits of the standard level plus personal support. With Premier, a Satcom Direct specialist travels directly to the customer to offer technical or IT support, customized training, and system installation authorization, including Swift64, SwiftBroadband, router configuration, operational check-out and set-up.
Also included are periodic technology and service reviews customized for each operator. A critical component of the 24/7 support inherent to both the Standard and Premier levels of SOS is Satcom Direct's electronic monitoring system.
Jim Jensen, founder and owner of Satcom Direct, says: “Our technical support team is highly trained and has years of experience in satcom services and is here to help customers identify problems early, ultimately leading to cost savings for the customer.”
Source: Flight Daily News
