BBA Aviation Engine Repair and Overhaul (ERO) has unveiled its First Support global technical operations center at Dallas Airmotive. The center utilizes integrated satellite based tracking to deliver a fast response to AOG aircraft.
"We believe this is a game changer for the engine support industry," says BBA Aviation ERO President Hugh McElroy. "First Support utilizes a highly integrated real-time system that can identify locations of field service technicians, rental engines, mobile response vehicles, and tooling at any given moment, any time of the day, anywhere in the world.
"We track the precise status of every field service job as well as the availability of our assets and personnel. By monitoring air and land-based traffic as well as the impact of weather and airport delays, when a customer calls with an AOG issue, we can rapidly deploy solutions via the most efficient means and routes," says McElroy.
"Decisions on resource allocation that used to take hours to ascertain and coordinate can now be handled in seconds - while the customer is on line or on the telephone."
The First Support center is located at Dallas Airmotive's facility in Grapevine, Texas, adjacent to the Dallas/Fort Worth International Airport.
BBA Aviation says its ERO group is OEM-authorized to service more than 80% of the engines in active service on the world's turbine-powered business aircraft. In addition to more than 115 field service representatives, the company operates 12 regional turbine centers around the world supporting four overhaul centers and 10 mobile service vehicles.
Source: Flight Daily News
