Singapore Airlines (SIA) has turned to outside consultants for a wide-ranging review of its internal business processes and organisational structure.
International strategy consulting firm LEK Consulting has been hired "to bring an outside perspective to the review", which also involves airline staff. The move comes in the wake of the carrier's first top leadership change in nearly 20 years.
In June administration chief Chew Choon Seng took over as chief executive from Cheong Choong Kong, who retired.
Chew said in announcing the appointment of consultants that "SIA cannot afford to stand still in today's rapidly changing aviation environment. Managing costs alone is not enough. It is timely for us to re-examine what we do."
SIA recently reported its first-ever quarterly loss for the April-June period. It sought to cut costs during the downturn and carried out its first major retrenchment exercise in about 20 years.
Source: Flight International
