All Strategy articles – Page 905
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Lasting relationships
New online technologies have opened up opportunities for direct contact with the air customer, but while airlines may have welcomed the chance to save distribution costs, their experiments have often been at the expense of building deeper relationships and earning greater commitment
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Greek holiday is over
Now that the summer holiday period is over, exclusive negotiations with the Axon Group over the privatisation of flag-carrier Olympic Airways are also due to reach a conclusion.
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No light yet at the end of the tunnel
The driving factors behind a June quarter operating loss for USairlines were lower corporate spending and higher labour costs. Prospects seem glum for the rest of 2001 and the outlook for 2002 is equally uncertain, writes Jane Levere.
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Down time
The slump has come early for the major USairlines, with business travel numbers in free-fall, even though the economy is still just about managing to grow. Ominously there is evidence that this time the cuts may be structural rather than snapping back once the good times return. It may be ...
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Democrats majority shows in the Senate
The Democrats' take-over of the US Senate has already begun to show through in a more aggressive antitrust agenda and pressure for federal action on delays.
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Cost concerns
Profits were depressed again in 2000 as cost increases ate away strong revenue growth. In the year ahead the revenues too have weakened sharply
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Canadian challengers
Two airlines have emerged as Air Canada's challengers, yet they control less than one-third of the market and Air Canada is set to launch a discount airline of its own. So what are their chances?