Strategy – Page 718
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Marketing: Good relations
Carriers are once again pushing customer relationship management to the top of the agenda as a way to boost revenues. A study by Unisys Transportation Consulting on behalf of Arab carriers points the way forward.
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Don’t break the code
As the European Commission moves to eliminate its Code of Conduct for computer reservation systems, Kevin Mitchell, chairman of the US-based Business Travel Coalition (BTC), puts the case for retaining the code, which he believes offers unbiased choice, a level playing field and affordable air fares
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What price loyalty?
Frequent-flyer programmes range from simple air miles reward schemes to elaborate partnerships. Do they have a place in the business model of the low-cost carrier?
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New low-cost entrant set for Macau
Macau’s fledgling aviation market is set for further growth with a deal by three parties to set up a new low-cost airline in the former Portuguese enclave.
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NewsTotal control: Interview with Qatar Airways' Akbar Al Baker
It is with an iron grip on all aspects of its business affairs that Akbar Al Baker, chief executive of Qatar Airways, has thrust the flag carrier of this Gulf state into the mainstream
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Inflated Paris airport charges come under fire
IATA has hit out at airport operator Aéroports de Paris (ADP) over the imposition of an annual 5% increase in airport charges over the next five years, in what is the latest in a series of rows between airlines and airport operators.
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Staying relevant
Global distribution systems (GDS) continue to weather airline criticism over transaction fees, but they claim to be responding with new price models and more attractive products, while simultaneously repositioning their own businesses
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Beleaguered Alitalia gets unlikely vote of confidence
As it appeals against a Rome court decision to block its proposed take-over of low-cost carrier Volare, Alitalia can take heart from a rare vote of confidence from the financial community – an upgrade from investment bank Morgan Stanley.
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From rhetoric to reality
The excitement over new distribution alternatives has died down, but they have gained significant ground in the battle for the airline distribution dollar
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Battle lines drawn in FAA fees fight
The fight against higher federal fees has begun in what promises to be a protracted dispute as lawmakers figure out a formula to keep the US Federal Aviation Administration thriving.
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Congress closes ranks on EU/US Open Skies plan
Europe-USA aviation liberalisation is facing an increasingly objecting and obstructive US Congress.