Airlines could face legal action if they fail to change their scheduled flight contracts to make them fairer to passengers.
The UK Office of Fair Trading (OFT) has backed complaints made by the Air Transport Users' Council and published a list of 30 airline contract terms which it says are unfair and unenforceable.
Practices such as non-transferable ticketing, rescheduling without compensation and restrictions on liability for goods damaged in flight were among the OFT's criticisms.
Director General of Fair Trading John Bridgman has told the International Air Transport Association that contract terms must be reviewed and amended or dropped where they disadvantage consumers.
"Arguably the most unfair term of all enables carriers to prevent consumers from transferring tickets. We have evidence from consumer complaints that this rule is applied harshly, unbendingly and without good reason."
Source: Flight Daily News
