Bombardier has expanded its global customer support network by three centres, to bring its worldwide total to 60, as it seeks to make its logistics operations less North America-centric.
The three new support centres have been set up in partnership with local companies. Execujet Malaysia in Kuala Lumpur and Lufthansa Bombardier Aviation Services in Riga, Latvia, will each service Learjet, Challenger, and Global series aircraft, while Monterrey, Mexico-based Aerovitro has been enlisted for Challenger and Global support.
Training and operations support will be supplied in addition to parts and maintenance, says Bombardier's president of customer services James Hoblyn, adding that the company has invested an additional $180 million in the parts inventory.
Bombardier's network reorganisation divides the world into three sectors: the Americas, Europe/Middle East/Africa, and Asia. It is about 40% complete so far, says Hoblyn, and is intended to make the regions more self-sufficient and less North America-dependent.
The company has also launched an upgraded service for customers taking delivery of new aircraft: called "Delivery Team", this consists of a group of Bombardier experts that arrive with the aircraft and help the owner incorporate it into the local operation.
Source: Flight International
