An undesirable feature of low-cost airlines is that, to cut staff, they will take reservations only on the internet. If you cut staff, you cut service. Most potential users will have access to the net, but there are problems with credit-card security and system downtime. Some of us would like to deal with humans, at least as a back-up. Websites may not have the answer to some queries.
S G Stott
Thornton Heath, UK
Source: Flight International
Italian carrier ITA Airways is performing ahead of the business plan drawn up last year as Luthansa Group prepares to take a stake in the airline.
Thai AirAsia has taken delivery of a new Airbus A321neo, marking the resumption of aircraft deliveries for the AirAsia Group after a hiatus of close to four years.
Lufthansa Group expects to close its deal to acquire a 41% stake in ITA Airways in the fourth quarter after securing conditional European Commission clearance for the transaction.
