Europe's regional carriers have launched a complaint of maladministration against the European Commission over publicity surrounding new passenger compensation laws. The European Regions Airline Association (ERA), which held its annual Regional Airline Conference last week in Rome, claims that the EC is distributing misleading information to airline passengers and the media over newly introduced compensation laws brought in to protect passengers in the event of denied boarding, cancellations and long delays. ERA director general Mike Ambrose said that the organisation has "lost patience" with the EC and, in an unprecedented step, is taking its complaint to the European ombudsman. ERA's claim, which is based on the EC's code of good administrative behaviour, centres on posters, leaflets, fact sheets, videos, media information and an internet site produced by the EC, which ERA claims give "wrong" information about the new regulations.
Source: Flight International
