The Air Transport Users Council (AUC) has published a report on mishandled baggage*.

Carrier

No. of passengers enplaned

No. of bags missing per 1,000 passengers

Rank (bags missing per 1,000 passengers)

British Airways

45,554,351

23.0

1

TAP Air Portugal

7,463,113

21.0

2

Lufthansa

54,266,920

18.1

3

Air France

55,148,558

16.6

4

Alitalia

25,536,440

16.5

5

KLM

22,684,094

16.4

6=

Luxair

551,696

16.4

6=

Iberia

33,667,918

15.5

8

LOT Polish Airlines

3,896,300

14.8

9

Finnair

7,615,517

14.2

10

Austrian

10,947,227

13.8

11

SAS Scandinavian

27,074,911

13.3

12

SN Brussels Airlines

2,466,351

12.7

13

Croatia Airlines

1,569,433

11.8

14

CSA Czech Airlines

5,560,864

10.8

15

Swiss International Airlines

11,340,159

10.0

16

Icelandair

1,820,983

9.8

17

Adria Airways

1,013,588

9.6

18

Spanair

10,560,417

9.5

19

Malev Hungarian Airlines

3,212,164

8.9

20

Tarom Romanian Airlines

842,092

8.3

21

Air One

6,025,926

8.1

22

Turkish Airlines

17,095,547

4.7

23

Air Malta

1,979,615

4.4

24

All AEA airlines
357,898,184
15.7

 

* This table includes only the twenty-four airlines that are members of the Association of European Airlines.

Source: FlightGlobal.com