Bombardier has expanded its global customer support network by three centers, to bring its worldwide total to 60. At the same time, says the president of customer services James Hoblyn, the company is reorganizing its support networking system to make its logistics less North America-centric.
The three new centers have been set up with local companies including: Execujet Malaysia in Kuala Lumpur where they will deal with Learjet, Challenger and Global series aircraft; Aerovitro in Monterrey, Mexico, where they will handle Challengers and Globals; and Lufthansa Bombardier Aviation Services in Riga, Latvia, where they will handle all three marques.
The network reorganization divides the world up into three sectors: the Americas, Europe/Middle East/Africa, and Asia. Hoblyn says the reorganization is about 40% complete so far, and is intended to make the regions more self-sufficient and less North America-dependent.
Source: Flight Daily News
