Oman Air has become the first Sabre Airline Solutions customer to implement e-ticketing in the Middle East. The airline has introduced e-ticketing capabilities successfully in its reservation offices in Muscat, Dubai, Salalah, Cairo, Mumbai, Chennai and Kuwait.
The airline uses SabreSonic passenger management products for both its reservations and check-in operations at these airports, so acceptance of electronic ticketing was possible without additional third-party ground handling functionality.
Oman Air will extend e-ticketing capability to its offices in Beirut and Delhi before the end of the year. The carrier will then expand its e-ticketing capability to airports that require third-party ground handling functionality, such as Bahrain.
Project
Phase 2 of the project, due for implementation in 2006, will see Oman Air implement GDS e-ticketing. This will allow travel agents to issue Oman Air e-tickets through the global distribution systems.
The airline will also join Sabre Airline Solutions’ Interline Electronic Ticketing Hub next year. Interline agreements will enable the carrier to issue a single e-ticket even when the trip involves travel on other carriers.
“The consultative element to Sabre Airline Solutions business is a real differentiator from other suppliers, adding value and easing the implementation process,” says Edward Grauvogl, Oman Air’s planning divisional manager and acting commercial divisional manager. “We were surprised by how easily e-ticketing was accepted by the local market, given our initial wariness about the introduction of this technology in a paper-driven society.”
The airline uses SabreSonic passenger management products for both its reservations and check-in operations at these airports, so acceptance of electronic ticketing was possible without additional third-party ground handling functionality.
Oman Air will extend e-ticketing capability to its offices in Beirut and Delhi before the end of the year. The carrier will then expand its e-ticketing capability to airports that require third-party ground handling functionality, such as Bahrain.
Project
Phase 2 of the project, due for implementation in 2006, will see Oman Air implement GDS e-ticketing. This will allow travel agents to issue Oman Air e-tickets through the global distribution systems.
The airline will also join Sabre Airline Solutions’ Interline Electronic Ticketing Hub next year. Interline agreements will enable the carrier to issue a single e-ticket even when the trip involves travel on other carriers.
“The consultative element to Sabre Airline Solutions business is a real differentiator from other suppliers, adding value and easing the implementation process,” says Edward Grauvogl, Oman Air’s planning divisional manager and acting commercial divisional manager. “We were surprised by how easily e-ticketing was accepted by the local market, given our initial wariness about the introduction of this technology in a paper-driven society.”
Source: Flight Daily News
