Southwest Airlines CEO Gary Kelly has publicly apologised to customer Kyla Ebbert who was escorted off a Southwest Airlines flight several months ago for wearing a short skirt.
Kelly issued an apology and an invitation to Ebbert to fly again on Southwest.
He said: "From a company who really loves PR, touche to you Kyla! Some have said we've gone from wearing our famous hot pants to having hot flashes at Southwest, but nothing could be further from the truth.
"As we both know, this story has great legs, but the true issue here is that you are a valued customer, and you did not get an adequate apology. Kyla, we could have handled this better, and on behalf of Southwest Airlines, I am truly sorry. We hope you continue to fly Southwest Airlines.
"Our company is based on freedom even if our actions may have not appeared that way. It was never our intention to treat you unfairly and again, we apologise."
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Source: FlightGlobal.com
