Airport terminals of the future could look very different as common-use kiosks take over from manned airline desks. Mobile phone calls and SMS messaging are set to join high-speed internet access on board as carriers seek to differentiate their service offerings in the economy and first-class cabins.Airline Business brings you an insight into the trends.
Common vision
What will the check-in area of tomorrow look like?A bank of kiosks or a home computer
Let's talk
Internet access and live television have been realities on aircraft,and the era of mobile telephony and SMS messaging during flight is arriving
Optional extras
A steadily increasing number of carriers from all the corners of the globe are offering travellers the chance to upgrade their basic economy-class experience
A class apart
Business-class cabins now look as inviting as first class used to.What can carriers do to make first-class even more exclusive
Source: Airline Business
